Customer Service/Loyalty

KEYGroup® is a management consulting and training firm in Pittsburgh, PA. It’s group of professionals include Fortune 500 executives, health care administrators, manufacturing managers, government/military supervisors, and community leaders who consult and train in the areas of performance management, employee development, and leadership. Jan has been designing and delivering customized management training programs for the firm since 1984 and serves as KEYGroup’s President.
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Jim Cathcart, CSP, CPAE founder and CEO of Cathcart Institute, has been training people worldwide for more than 20 years in ways to grow their businesses and expand their lives. He speaks on leadership, sales, new era business practices, business psychology and personal growth. As the author of twelve books, including The Acorn Principle™ and Relationship Selling™, and featured speaker at over 2000 conventions, Jim has impacted the lives of hundreds of thousands of people. He is past president of the National Speakers Association and recipient of their highest awards including the Cavett Award and the CPAE Speaker Hall of Fame Award.
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Sue Hershkowitz-Coore, Imagine “a female with fire”* who energizes your group with on­trend, brand­specific, practical content — tools, techniques and strategies to apply immediately to engage buyers, win more business and move people to act!  Sue’s engaging, energetic authentic style blended with her neuroscience­based message creates the perfect learning environment to engage your group and get them excited and ready to apply what they’ve learned. With degrees in Education, English and a Masters degree in Counseling, Sue is uniquely prepared to transformyour group’s ability to communicate persuasively, professionally and profitably.  An entrepreneur, Sue started her company with only a dream, and made it come true. Today, she is an internationally acclaimed author (Power Sales Writing; McGraw­Hill, ranked 5 stars on amazon.com) and How to Say it To Sell It (Prentice Hall) and has been named a “Platinum” speaker by the prestigious 30,000 member Meeting Professionals International. (Sue has held this designation for twelve consecutive years.) She received the National Speakers Association President’s Award for Distinguished Service, and was appointed as a founding member to MPI’s Women’s Leadership Initiative.
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Mark P. Steinberg is president and founder of Steinberg and Associates, Human Resource Consultants. For over 15 years, he has designed and presented training programs and speeches that address the most critical issues associated with motivating workforces and increasing their productivity. Currently, Mark offers more than 30 different topics on leadership, customer service, communication, creativity and innovation, team building, business writing, and networking. Mark’s programs are filled with business-relevant instruction conveyed in refreshing, inspirational ways. Clients cite his highly interactive presentations, creative audio/visual support, entertaining group exercises, and both conventional and unconventional instructional techniques.
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Alan Weiss, PH.D. is a consultant, speaker and author. His consulting firm, Summit Consulting Group, Inc. has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, Avon and over 300 other leading organizations. Alan is the author of 12 books, many of which have been on the curricula at Villanova, Temple University, and the Wharton School of Business and have been translated into German, Italian, Arabic, and Chinese. His hard-hitting, custom-designed presentations focus on practical techniques for improving performance, communications, productivity and teamwork and include such titles as Mastering Change: The Seven Keys to a World That Will Never be the Same, Making the Fourth Sale First: How to Build Winning Relationships, and Empowering the Customer: How to Allow the Buyer to Buy.
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Thomas J. Winninger, CSP, CPAE has been referred to by his peers as “America’s Business Coach!” Thom delivers programs on competition, marketing, leadership, team building, benchmarking, and the future. Author of the best selling book, Price Wars: How to Win The Battle For Your Customer! he has been featured on CNBC First Business, in BoardRoom Reports, Venture, and Success magazines. His varied background and client base has made him a valuable resource for marketing, sales, and management professionals nationwide.
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