KEYGroup® is a management consulting and training firm in Pittsburgh, PA. It’s group of professionals include Fortune 500 executives, health care administrators, manufacturing managers, government/military supervisors, and community leaders who consult and train in the areas of performance management, employee development, and leadership. Jan has been designing and delivering customized management training programs for the firm since 1984 and serves as KEYGroup’s President.
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Joy Baldridge focuses on sales, customer service and management skill development. Her diverse background as a corporate trainer, sales professional, manager, vice president and president enables her to be accepted as an authority in her field at every corporate level. Ms. Baldridge has conducted training programs for over 200 corporations, publications, and associations.
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David Silver conducts customized training programs covering management and supervisory training, leadership development, and mentoring. The expertise David imparts is a direct result of more than 20 years experience in a variety of senior human resources management positions with such organizations as Gentiva Health Services, Aventis, Amerada Hess Corporation, The Bank of Tokyo and the Federal Government. Since 1987, David has provided consulting and training services to over 200 client organizations representing both the public and private sectors.
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Mark P. Steinberg is president and founder of Steinberg and Associates, Human Resource Consultants. For over 15 years, he has designed and presented training programs and speeches that address the most critical issues associated with motivating workforces and increasing their productivity. Currently, Mark offers more than 30 different topics on leadership, customer service, communication, creativity and innovation, team building, business writing, and networking. Mark’s programs are filled with business-relevant instruction conveyed in refreshing, inspirational ways. Clients cite his highly interactive presentations, creative audio/visual support, entertaining group exercises, and both conventional and unconventional instructional techniques.
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William Stieber, PH.D. CSP owner of InterPro Development, Inc., is a trainer, organization development consultant, and speaker. Dr. Stieber has over 20 years of experience working in the financial services, healthcare, manufacturing, and consulting fields. His workshops include: leadership practices, quality measurements, customer service, problem solving tools, team building, project management, matrix management, time management, coaching skills, and Myers Briggs®. Bill’s most recent book is Teaming for Improvement – Getting Results in the Millennium. Other books include, Thriving on Change in Organizations, and The Anatomy of a Leader: 21 Tips for 21st Century Success.
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