Customer Service

KEYGroup® is a management consulting and training firm in Pittsburgh, PA. It’s group of professionals include Fortune 500 executives, health care administrators, manufacturing managers, government/military supervisors, and community leaders who consult and train in the areas of performance management, employee development, and leadership. Jan has been designing and delivering customized management training programs for the firm since 1984 and serves as KEYGroup’s President.
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Kevin Carroll is a communications trainer, motivational speaker, speech coach, and corporate entertainer whose strengths include his ability to connect with his audience, motivate them, and transform objectives into useful skill sets. His most popular topic is Life’s a Boomerang!: How to Positively Influence Others. Kevin’s clients include Avis, Fleet Bank, Enviro-Tech, Pitney Bowes, the U.S. Postal Service, IBM, Chase Manhattan Bank, Met Life, Growmark, Sikorsky Aircraft, Blockbuster Video, and Hanscom Air Force Base.
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Sue Hershkowitz-Coore, Imagine “a female with fire”* who energizes your group with on­trend, brand­specific, practical content — tools, techniques and strategies to apply immediately to engage buyers, win more business and move people to act!  Sue’s engaging, energetic authentic style blended with her neuroscience­based message creates the perfect learning environment to engage your group and get them excited and ready to apply what they’ve learned. With degrees in Education, English and a Masters degree in Counseling, Sue is uniquely prepared to transformyour group’s ability to communicate persuasively, professionally and profitably.  An entrepreneur, Sue started her company with only a dream, and made it come true. Today, she is an internationally acclaimed author (Power Sales Writing; McGraw­Hill, ranked 5 stars on amazon.com) and How to Say it To Sell It (Prentice Hall) and has been named a “Platinum” speaker by the prestigious 30,000 member Meeting Professionals International. (Sue has held this designation for twelve consecutive years.) She received the National Speakers Association President’s Award for Distinguished Service, and was appointed as a founding member to MPI’s Women’s Leadership Initiative.
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Kenneth J. Kukla is president of Performance Systems & Development, Inc. Dr. Kukla helps clients in the midst of major organizational change to develop an overall work design that optimizes their employees’ productivity. His client list includes The Coca-Cola Company, IBM, Wachovia Bank, GE, Burger King, and Georgia Power. He has facilitated a change management solution for employees of a newly merged bank, helped a major insurance company implement large-scale organizational changes relating to structure and philosophy, and developed training programs for scores of companies on change, teams, and resolving differences. Ken possesses critical attributes that have resulted in his establishing so many successful client relationships: Professionalism, practical experience, and an ability to relate to a variety of organizations and people.
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Mark P. Steinberg is president and founder of Steinberg and Associates, Human Resource Consultants. For over 15 years, he has designed and presented training programs and speeches that address the most critical issues associated with motivating workforces and increasing their productivity. Currently, Mark offers more than 30 different topics on leadership, customer service, communication, creativity and innovation, team building, business writing, and networking. Mark’s programs are filled with business-relevant instruction conveyed in refreshing, inspirational ways. Clients cite his highly interactive presentations, creative audio/visual support, entertaining group exercises, and both conventional and unconventional instructional techniques.
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William Stieber, PH.D. CSP owner of InterPro Development, Inc., is a trainer, organization development consultant, and speaker. Dr. Stieber has over 20 years of experience working in the financial services, healthcare, manufacturing, and consulting fields. His workshops include: leadership practices, quality measurements, customer service, problem solving tools, team building, project management, matrix management, time management, coaching skills, and Myers Briggs®. Bill’s most recent book is Teaming for Improvement – Getting Results in the Millennium. Other books include, Thriving on Change in Organizations, and The Anatomy of a Leader: 21 Tips for 21st Century Success.
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